At Mossu Tea beverages and dry fruits, we are committed to providing our customers with a seamless shopping experience from start to finish. We understand that shipping and returns are important aspects of online shopping, and we have established the following policies to ensure your satisfaction with your purchases.
Shipping Policy:
At Mossu Tea beverages and dry fruits, we are committed to providing our customers with affordable and convenient shipping options. We offer free shipping on all orders above Rs. 1000, and for orders below Rs. 1000, a nominal shipping charge will be applied.
For orders shipping within Assam, a shipping charge of Rs. 20 will be applied for orders below Rs. 1000. For orders shipping to other parts of India, a shipping charge of Rs. 40 will be applied for orders below Rs. 1000.
We strive to process and ship all orders within 2-3 business days of receiving the order. However, please note that delivery times may vary depending on your location and the availability of the product. You will receive a shipping confirmation email once your order has been processed and shipped, along with a tracking number that you can use to track your package.
Please note that we currently only ship within India. We are unable to ship to international addresses at this time.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at the contact information provided on our website. We are committed to ensuring that our customers have a seamless and satisfying shopping experience, and we will do everything we can to assist you.
Return Policy:
We provide a hassle-free return policy if you are unhappy with your purchase for any reason. Any product may be returned within 7 days of the order’s delivery as long as it is in its original packaging and in the same condition as when you received it. Please get in touch with us using the details on our website to start a return process. We’ll provide you with more instructions once we hear from you. To guarantee that your return is handled swiftly and effectively, we advise utilizing a trackable shipping method. Please be aware that return shipping expenses will be the responsibility of the client.
Refund Policy:
When we receive your returned item and confirm that it is still in its original condition, we’ll start the refund process using your original payment method. Please be aware that the processing time and account update for the refund may take 5-7 business days.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at the contact information provided on our website, and we will provide you with instructions on how to proceed. We may request that you provide photographic evidence of the damage or defect, and we will either replace the product or issue a refund, depending on your preference.
Cancellation Policy:
You may cancel your order at any time before it has been shipped by contacting us at the contact information provided on our website. If your order has already been shipped, you may still cancel it, but return shipping costs will be the responsibility of the customer.
At Mossu Tea beverages and dry fruits, we are committed to providing our customers with the best possible products and services. If you have any questions or concerns about our shipping and return policies, please do not hesitate to contact us at the contact information provided on our website.
